Scope and order information
These conditions concern IPv4, IPv6 and mobile proxy services on proxyler.com. Contact mail@proxyler.com about services or requests. The package, location, protocol, quantity, duration and price you confirm define your order.
This page does not replace order-specific pre-contract information required for consumer transactions, including the provider’s identity, address, tax-inclusive total price, performance and withdrawal information. Mandatory consumer law and more favourable commitments expressly made to you remain applicable.
Accounts and authority
Keep account and payment information accurate and current. You must have legal capacity to contract, or authority to represent an organisation when acting for it. Do not use another person’s account or payment instrument without permission.
Keep passwords and proxy credentials confidential and promptly report suspected unauthorised use. Responsibility for your own fault does not remove the provider’s security or legal duties.
Service scope and duration
Access is limited to the proxy type, protocol, location and term in your order. Credentials appear in the dashboard after provisioning; you can check progress and expiry there. Access ends at expiry. Extensions require user action; the current process has no automatic paid renewal.
Speed and access depend partly on destination-site rules, IP geolocation databases and third-party networks. Uninterrupted access to a particular platform, absence of CAPTCHAs and absolute anonymity are not promised. This does not remove responsibility to deliver ordered features or remedies for defective services.
Confirm compatibility before ordering if you need a particular port, application, operator or destination. Technical restrictions and any special service-level commitments must be disclosed before purchase.
Prices, balance and payment
Check the package price, taxes and any additional charges before paying. USD/EUR displays involve conversion; account balances and settlement records currently use TRY. The final confirmed amount applies. A changed price or exchange rate requires a fresh confirmation before charging.
Balance top-ups currently use bank-transfer notifications followed by administrator review. Submitting a request does not mean payment has been received or credit approved. Verify bank details through official support. Never send card details or bank-login passwords.
Balance is an account record used to purchase services; it does not establish that a proxy has been delivered. Requests concerning erroneous or duplicate payments and unused balance are assessed against transaction records, subject to statutory refund rights.
Consumer withdrawal
Consumers acting outside their trade or profession may, unless a statutory exception applies, withdraw within 14 days of concluding a service contract without giving reasons or paying a penalty. Longer periods resulting from missing statutory withdrawal information remain available.
Exceptions for services performed instantly online or started before the withdrawal period ends with the consumer’s approval apply only where their actual legal conditions are met. Fixed-term proxy rental is not automatically exempt simply because it is sold online. General site use or reading these terms is not separate approval for early performance.
Send a clear withdrawal statement within the period to mail@proxyler.com; you may also open a support request. Order number, account email and your statement help identify the transaction, but no specific form is required. For valid withdrawal, payment is refunded within 14 days of sending the notice, using a method appropriate to the original payment instrument and without additional cost.
Service problems, cancellation and refunds
For failed provisioning, connection errors or a mismatch with ordered features, contact support with the order number, error time and an explanation with credentials redacted. Prompt reporting helps diagnosis; missing a 24-hour window does not extinguish statutory rights.
Consumers retain remedies for defective services, such as repeat performance, free rectification, price reduction or termination, subject to their legal conditions. Unavailable service and undelivered orders are assessed on the facts.
An automatic balance adjustment after failed provisioning does not by itself settle a legally required monetary refund. A cash-refund entitlement is not compulsorily converted into site credit. Partial use or account closure does not automatically forfeit unused balance; any deduction requires an explanation and legal basis.
Acceptable use
Use the service lawfully, respecting third-party rights and your authority to access destination systems. Prohibited uses include:
- Unauthorised access, account takeover, phishing, malware, DDoS and other denial-of-service attacks.
- Spam, fraud, stolen account/payment details and impersonation.
- Content or data processing that infringes copyright, trademarks, privacy or personal-data rights.
- Bypassing infrastructure security limits, using other users’ credentials or harming the network.
Public availability of data does not give unlimited permission to collect, reuse or process it.
Restrictions and termination
Specific abuse, serious security risks or binding authority orders may lead to necessary and proportionate restrictions. Where urgent action is unnecessary, contact is made for an explanation or correction. After urgent action, information is provided where legally possible.
You can challenge a restriction at mail@proxyler.com. Even following termination for cause, refunds, deductions and damages depend on the applicable legal conditions; not every breach automatically forfeits all balance and payments.
Responsibility and amendments
Each party’s responsibility follows applicable law and its obligations. These terms do not exclude intent, gross negligence or liability that cannot legally be limited. Statutory notice, remedy and refund duties remain applicable during third-party outages.
Updates carry a new date. They do not retroactively remove completed-order rights or accrued entitlements. Material changes to existing service are separately communicated through an appropriate channel and consent obtained where required.
Contact and disputes
Send requests to mail@proxyler.com or account support. Contacting support is not a mandatory prerequisite to approaching competent authorities and does not pause statutory deadlines.
Turkish law applies where legally applicable. Consumers may approach consumer arbitration committees or consumer courts according to the dispute and current monetary thresholds, subject to applicable mandatory pre-action mediation rules. These terms do not displace mandatory consumer protections of another applicable jurisdiction or statutory jurisdiction rules.